Ready To Welcome You Back

 

The New Normal

With the aim of making things as safe and welcoming as we possibly can, Team Anchor have navigated our way through the 'new normal' hospitality guidelines and we are ready to welcome you back.

Every decision we've made, every new process or policy put in place is with the purpose of keeping you and the team safe and comfortable. 

We have carried out a customer reopening survey to make sure we are making the changes that you want to see.

If you would like to ask any questions before you visit, or have any feedback. Please contact us via the link below. 

 
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What we're doing to keep you safe 

Screens

We've all got used to seeing screens at supermarkets during lockdown. This will be part of the new norm at any contact points with the team, including our bars

Table Layout

We're lucky to have a huge amount of space both inside and out. 
Our beer garden tables are 1.5m+ apart - just because we can! 
Our indoor tables are 1.5m apart with tables placed back to back as advised.

Masks and Visors 

Our survey feedback stated that you didn't want to see us in masks and visors, but rather we observed social distancing. However there may be times when this type of PPE is necessary and there may be those of you that would prefer us to wear it while looking after you. Therefore every team member has masks and a visor and you may see us in them from time to time.

Sanitiser

There will be lots of hand sanitiser stations for you to use regularly

Table Service

It is recommended to offer table service as much as possible. Indoor tables will be fully table service. Outdoor tables will be a balance between table service and a dedicated order point. It is possible to order and pay online before arrival via our Eat-In menu.

 
 

Extra Outdoor Space

Bistro Seating

Joining us for a drink in the sun?
We have the perfect alfresco spot for you!

Extra Outdoor-Indoor Space!

Our large marquee on the courtyard is the perfect spot for a little shade from the sun, or protection from the showers during our standard British summer!

So much space!

We are so lucky to have so much outdoor space. Here's the beer garden, where tables are at least 2m apart. We also have the play area, courtyard and bistro seating!

 

Frequently Asked Questions 

Please be patient with us. Everything we are doing is to keep you and the team safe.
We are following the guidelines. #Bekind

Will you have the same opening hours?

We will be opening with slightly reduced opening hours initially and hoping to be back to normal as soon as possible. 

Do we need to book?

We know its much more fun to be spontaneous, but right now booking ahead makes more sense for everyone. You know there will be a table ready and waiting for you. Even if you call us 5 minutes before heading over to check we have a table available, we would really appreciate it. 

Are you offering takeaway?

We are indeed! This will be for collection, not delivery. Take a look at our Food for Collection menu. Then give us a call, or place your order online. In order to maintain social distancing we will give you a 15 minute window around your preferred time to collect your order. If you order online, please make sure you book your Food Collection slot first.  

Will you be offering your famous carvery?

Government guidelines state that self service buffets should be avoided wherever possible. 

We will therefore be serving our delicious Sunday Roast straight to your table! Just think, you won't have to stand and queue!

Can we pay by cash?

We will be using a contactless payment system wherever possible, so please pay by card if you can. We will accept cash if necessary. 

Is the play area open?

Our play area is open and children must be supervised at all times to ensure social distancing and regular hand washing/ sanitising. You know how much we love welcoming your little people here, but any children found to be without supervision indoors or outdoors will be asked to return to their parents. We will have a zero tolerance policy for this to ensure all customers are keeping safe and feeling safe. 

What are the rules when making a booking?

Here are the government guidelines: 

We are only allowed to accept bookings for groups that include a maximum of two households 

OR 6 individuals from 6 different households. 

Can we reserve a particular table?

We know that part of why you love to come to the Anchor is that we do everything we can to accommodate your requests. Right now, its going to be difficult to book particular tables for you. We will need to reserve certain areas to maintain social distancing for things like takeaway collection and order points. It may be that certain sections will also be closed for a deep clean during all day service.

Can we book a table to meet friends and family?

Yes, but restrictions apply:

Inside - your party can consist of a maximum of two households. We are taking bookings up to a maximum of 10 people on this basis. 

Outside - In addition to the above, a group of six people from any number of households can make a reservation.

 

Anchor Inn COVID-19 Risk Assessment 

 

The Anchor Inn, Hillfarrance

01823 461334